Thank you for shopping at HiddenCBD. We want you to be completely satisfied with your purchase. Please review our return policy below, which complies with EU law:
- To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
- Returns must be requested within 14 days from the date of delivery.
- To initiate a return, please contact our customer support team at email@example.com
- Provide your order number, reason for return, and any supporting details.
- Our team will review your request and provide instructions on how to return the item.
Incorrect or False Names:
- Orders with incorrect names or false names that are returned may be issued a refund, excluding the shipping cost. It is essential to provide accurate information to facilitate the return process.
- Orders where the items are not returned are not eligible for any sort of refund.
- Once your return is received and inspected, we will send you an email notification.
- If your return is approved, we will process the refund to your original payment method, minus the shipping cost.
- Certain items are non-refundable, including but not limited to:
- E-liquids, CBD edibles, HHC Carts or any other consumable products.
- Products that are damaged or not in their original condition.
- Shipping costs for returning items are non-refundable unless the return is due to an error on our part.
Right of Withdrawal (EU Customers):
- As an EU customer, you have the right to withdraw from the purchase contract within 14 days without giving any reason.
- To exercise this right, you must inform us of your decision to withdraw before the 14-day withdrawal period expires.
- If you withdraw, we will refund the full purchase amount, excluding the original shipping cost, within 14 days of receiving the returned item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, excluding shipping costs.
- Under European laws, products that have been visibly used and subsequently damaged or broken may not be eligible for return as faulty goods. We are committed to providing high-quality products and ensuring a fair and transparent return policy.
- You are responsible for the return shipping costs unless the return is due to an error on our part.
Lost or Stolen Packages:
- HiddenCBD is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.
- If you have any questions or concerns about our return policy, please contact us at firstname.lastname@example.org
Thank you for choosing HiddenCBD. We value your satisfaction, and our team is dedicated to ensuring a smooth return process that complies with EU law. Your understanding and cooperation are appreciated.